Service Policy
Understanding how services are recommended, selected, initiated and managed through BizPad.
1. Service recommendations
BizPad analyses the information provided by the user and maps relevant services against the characteristics and requirements of the business.
Recommendations represent BizPad's best-fit assessment based on the information available at the time. They are not necessarily exhaustive.
2. Service selection
Users may review the services, applicable pricing and estimated timelines before proceeding with payment, subject to the specific information presented on the platform.
3. Additional requirements
Additional documents, information, eligibility checks, government fees or other requirements may become necessary during service execution.
BizPad or an authorised provider may contact you where additional information is required.
4. Service fees
Applicable professional, service or success fees cover the preparation, submission and necessary follow-up associated with the selected service, where applicable.
Government fees, statutory fees, third-party charges or other external costs may apply separately where required.
5. Documents
Users may be required to provide documents through their BizPad workspace or another authorised method. Users remain responsible for ensuring that documents are authentic, valid and current.
6. Service progress
BizPad may display service status, document readiness, milestones, updates and other operational information within the user workspace. Such information is provided as an operational reference and may be updated as the service progresses.
7. Providers and partners
Selected services may be delivered directly by BizPad or coordinated through appropriately selected providers or partners.
8. Changes in scope
If the actual requirements materially differ from the information on which the service plan was based, BizPad may identify additional requirements, services, documents, timelines or costs before proceeding.
9. Communication
Users should monitor communications associated with their registered email address and BizPad workspace. Failure to provide requested information within a reasonable period may delay service delivery.